Terms and Conditions
1.0 Supplier Identification:
Istome.co.uk is operated by Is To Me Ltd, registered at Companies House under registration number SC478930 our main trading address is held on file at companies house, we are a VAT registered trading business with HMRC.
2.0 Email newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
The discount code that is provided following subscription to the newsletter can not be used in conjunction with any other offers, such as sale items and clearance. Offer excludes gift wrap, gift vouchers, furniture and made-to-order items.
2.1 Mobile Telephone Number
In order to offer a bespoke delivery service our courier partner requires a mobile telephone number to advise of delivery. We are assured by UPS and Royal Mail that they will never share this information with third parties. The team at Is To Me care about your private data and we also will never share this information.
3.0 Cookies and Monitoring
Strictly necessary cookies - these are cookies that are essential to the operation of our website:
- Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies - These cookies are used to recognise you when you return to our website.
- Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
- We may monitor traffic to our site and collect the following information:
- The IP address of your computer
- The referring website from which you have got to our website from
The reasons for this are:
- To make ongoing improvements to our website based on this data
- To see our most popular sources of business
4.0 Disclosure of personal data:
We will never disclose or share your personal data except in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
5.0 Customer privacy rights - General Data Protection Rules 2018
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data, which we may hold, or process about you. In all instances please speak to us at firstname.lastname@example.org
It should be remembered that natural variations occurring in wood, fabric, china and porcelain should not be considered defects and as such Is To Me does not guarantee the colour fastness or matching of colours, grains, textures or surface oxidation of such materials.
We aim to provide accurate representation of finishes, fabrics, and materials displayed on our website however due to lighting conditions and resolution qualities on different computer monitors, representation of colour may vary from actual product. Should you wish please contact us for a finish or fabric sample.
7.0 Right to cancel:
You have the right to cancel the purchase of goods (excludes large furniture) without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer;
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- Pre-Order bulky purchases such as desks, beds and wardrobes that are ordered on your behalf direct with the supplier may not be cancelled once the order has shipped from the manufacturer, to us or directly to you.
Should Is To Me list the price of an item incorrectly through non intentional errors Is To Me maintains the right to cancel the order offering a full refund of all costs incurred. Is To Me also retains the right to cancel an order at any time, this will always be done by first contacting you to advise of the reason. This does not affect your statutory rights.
All notices you send us must be sent to the contact details on this site . We may give notice to you at either the email or postal address you provide to us when making a purchase. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
9.0 Offers and Promotions
Any offers or discounts that we offer you or that are promoted via third party websites are subject to the following additional terms and conditions.
WELCOME10 - 10% Off First Order: Customers are entitled to 10% off their first purchase in a single transaction online at https://istome.co.uk. The 10% off offer will not apply to products from our sale & selected furniture range. Not available in conjunction with any other offer. To redeem the offer, enter the promotional code WELCOME10 at the checkout. This offer may only be used once for one online transaction. We reserve the right to hold, void, cancel, suspend or amend this promotion at its sole discretion.
These terms are governed by Scottish law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in England, Wales or Northern Ireland you may also bring proceedings here. Again, please do contact us, we are sure we can resolve before such action is needed, we are here to help.