We hope you are delighted with your purchase.  If for any reason you are not entirely happy with it or you have simply changed your mind, you can return unused/unopened and all original packaged order within 30 days from dispatch for an exchange, refund or store credit at no additional cost.  To start your return process, please follow the link below:

 

https://istomecouk.returnscenter.com/

As soon as we receive your request, we will review and advise of the returns process, working to get things resolved for you as quickly as possible. Please note that large furniture and bulky items may not be returned unless faulty or not as described on our website. Additional items that are not refundable are food boxes, personal hygiene items such as baby goods etc

Please ensure you return items safely, preferably using Royal Mail Second Signed For Service as we cannot be held responsible for items that go astray, should you use any other service we can only refund postage up to the value of the Second Signed For. 

 In the case where the item cannot be re-sold, we retain the right to offer:

  1. Store Credit to the original order value
  2. Partial refund to account for loss in items value 
  3. Return of the order to the customer

Regretfully we do not offer refunds for return costs of large furniture (such as Oliver Furniture and Mustard made Lockers), unless the item is deemed faulty/damaged. We reserve the right to offer a replacement for damaged parts, where this is not accepted we are not able to cover the cost of return shipping, furthermore all original packaging must be in place and the item in a condition that it can be sold again.

Items must be unassembled in their original packaging. For orders under £50, we do not offer refunds for delivery costs of the original item, unless the item is deemed faulty/damaged and a replacement cannot be offered.

We will always do our best to offer the best service. If you have any questions about our returns process, please speak to us at team@istome.co.uk or complete your details on chat app.