Returns Process

We hope you are delighted with your purchase if for any reason you are not entirely happy with your purchase or you have simply changed your mind, you can return unused/unopened and all original packaging within 14 days from dispatch for an exchange or refund. Please contact us as soon as possible so we know we will be expecting your item.
  
We will process your return on receipt and will normally refund straight away providing you with a hassle free returns service. Please note we cannot offer refunds after this date. Please ensure you return items safely preferably using a tracked service as we cannot be held responsible for items that go astray.
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Regretfully we do not offer refunds for delivery cost or return postage cost or gift wrapping charges for returned/exchanged items. We will always do our best to offer the best service, if you have any questions about our returns process speak to us at hello@istome.co.uk, or complete your details on our Contact Us page.
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