Delivery

Is To Me ships to over 100 countries worldwide with shipping usually taking from 2-9 days dependent on location.

DELIVERY FACTS

1) When will I know my order has been dispatched?

You will receive a confirmation email from us with tracking details (not applicable for Royal Mail standard service) DPD will contact you directly to confirm the day of delivery and then on the day of the delivery they will contact you with a one hour delivery time slot.

2) Do we delivery items separately?

I’m afraid not, if you have ordered multiple items or your order includes an item on pre-order,  the complete order will be sent to you as soon as we have stock. If this proves to be an issue, then contact us to discuss further. If you want your items separately (quicker) you will need to place separate orders and as such pay separate shipping.

3) When can I expect my order?

We provide you with the times on our site, and all being well these are met on most occasions. For next day delivery orders received by 12:00 should be with you the following day, for the Highlands and Islands it may take a wee bit longer. For international/bulky orders shipping can vary from a few days to several, again dependent on where they are going. In most cases our services are trackable. If you are in any doubt please drop us an email to hello@istome.co.uk and we can explore other options.

4) What if I am not in when you deliver?

With An Post you would receive a While You Were Out Card, this allows you a couple options such as redeliver or local collect. For DPD you can advise them directly and they will either redeliver or deliver as advised by you. For international order this will really depend on the courier partner used by either An Post or DPD.

 5) Will I pay duties or taxes be for international orders?

This will really depend on your local customs office, you as the customer are responsible for all end taxes and for paying such fees. Double-check your countries importing rules before ordering if you are in any doubt or even better contact us.

UK MAINLAND DELIVERY

We offer two delivery options:

  1. IDPD, fully track and trace Two Day delivery
  2. An Post, both Standard express options

If you place your order before 12:00 midday and the items you are ordering are in stock, we will normally ship for delivery the next day, using DPD, for An Post this may take slightly longer depending on the service used.

STANDARD DELIVERY BY COURIER

Our preferred partner is Interlink DPD, with this service your parcel is trackable at every stage. Our typical delivery window is 24/48 hours from the time we receive your order, for items that are pre-order these will be clearly stated on the product page. All items that are in stock will be shipped to you the same day or following day. If you have ordered multiple items these will be sent to you in one delivery.

INTERNATIONAL SHIPPING

In most cases Europe and worldwide destinations will take a wee bit longer. Our standard shipping on small items will be with you between 2 – 7 days, the further away then the longer it may take. We do from time to time manage cheaper shipping options for international destinations and if this is the case we will let you know.

If your country is not listed (it’s a big place) then please get in contact and we can provide costing’s and add these destinations for you.

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